Inner Practice Timer FAQ page

Frequently Asked Questions

General

Q. Are the descriptions and stories of the Tibetan singing bowl and tingshaws for real?
A. Yes, the descriptions and the stories about both the Tibetan singing bowl and tingshaws are real. The Tibetan singing bowl is a true antique. The story behind the tingshaws happened just as it is written here.

Q. Who or what is PayPal?
A. PayPal is one of the world’s leaders in facilitating online commerce. It is recognized for providing a safe and secure environment for both buyer and seller due to its advanced antifraud technology. Visit www.paypal.com to learn more.

Q. Who or what is CafePress?
A. CafePress.com is an online marketplace that offers sellers complete e-commerce services to independently create and sell a wide variety of products, and offers buyers unique merchandise across virtually every topic. Visit www.cafepress.com to learn more.

Q. What about making duplicate copies from my download or purchased CD?
A. Your purchase or purchases supports this site. We very much appreciate that support. The great singing duet of Marvin Gaye and Tammi Terrell said it best with their 1968 soul classic Ain't Nothing Like the Real Thing.

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Downloads

Q. What is the return policy for downloads that are successfully downloaded?
A. Inner Practice Timer™ wants you to be happy with your download. That is why we offer a 30-day, no-hassle, 100% refund if you are not satisfied.

From the date of purchase you have 30 days to examine, use, and try your download. If you are not delighted, just ask for a refund.

Q. What if I have problems completing the download?
A. Inner Practice Timer™ suggests trying one or more of the following:

Contact Inner Practice Timer™. We can provide you with another opportunity to download. Please note that Inner Practice Timer™ will need either the transaction ID or PayPal receipt ID for your purchase.
If you are using a dial-up connection, try downloading from a computer connected to broadband. It is not required to download the product onto the same computer used to make the purchase.
Consider ordering a CD (hardcopy) version instead.

Q. Where can I get additional help troubleshooting download issues to my computer?
A. Contact technical support for your Internet Service Provider and/or your computer or operating system manufacturer.

Inner Practice Timer™ will issue a refund for any download charge if the download was never successfully completed.

Q. What if I have problems playing the Silent Timer™ download on my system or player?
A. Once the download has been completed and the audio file is on your computer, you will need to refer to the application instructions about the use of audio files on your specific operating system or player.

Q. Does IPT have any suggestions regarding printing out the jewel case insert cover with liner notes that downloads with the Silent Timer™ mp3?
A. The jewel case insert of the cover and liner notes downloads as a .pdf file and you will need Adobe Acrobat Reader to open the file and print it. If you do not have Adobe Acrobat Reader you can download it from the Adobe website (it is a free download).

If you are printing onto Letter or A4 sized paper you may want to consider selecting a “Landscape” orientation within your printer’s options. Choosing a “Landscape” orientation setting will allow for the entire .pdf file image to be printed in its entirety. The jewel case insert will print out properly sized to fit in a standard CD jewel case.

Q. Why are downloads less expensive than CDs?
A. The simplest answer is that it costs us more to provide the hardcopy CD than the download version.

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CDs

Q. What is the return policy for CDs?
A. You will be receiving Inner Practice Timer CDs from our online partner CafePress.
The CafePress return policy states:

CafePress.com offers a 30-day money back guarantee on all products. If you would like to return or exchange an item, please contact us to fill out a request form, and we will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.

CDs purchased from CafePress.com can be returned within 30 days of receipt of shipment via our Returns Center. CDs must be unopened and still in their plastic wrap.

Defective CDs will be exchanged for another copy of the same CD title.

Q. Why are CDs more expensive than downloads?
A. The simplest answer is that it costs us more to provide the hardcopy CD than the download version.

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